- In the event, you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team via e-mail.
- Upon receiving your complaint, www.mycoconutworld.com shall verify the authenticity and the nature of the complaint. If www.mycoconutworld.com is convinced that the complaint is genuine, then www.mycoconutworld.com will arrange for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not responding for a replacement, www.mycococnutworld.com reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by www.mycoconutworld.com in this regard.
- Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, www.mycococnutworld.com requests you to refuse to accept delivery and inform us via email at the earliest. The return process of the product may be restricted by www.mycoconutworld.com depending on the nature and category of the product.