FAQ

You can check the status of your order by clicking "My Orders" in Your Account Section.
You can use any one of the following payment methods: Credit card Debit card Net Banking Wallets UPI
I have received a call/SMS/email asking for money Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of mycoconutworld. Currently, we do not have cash on delivery option. All our orders will be pre-paid at www.mycococnutworld.com only.
Don't worry! You can always login using your registered email ID or mobile number. Follow these steps to login: Click on the 'Forgot Password' button at the login page Enter your registered email ID or mobile number as your username. Enter the OTP received on your email ID/Mobile number. Finally Change your password as required.
Try this: Check your login details. Your email address/mobile number is your username Ensure that your web browser accepts cookies If the site is down, please log in again after some time If you are still unable to login, please 'CONTACT CUSTOMER CARE'.
Not at all! We ensure that you get a secure and safe shopping environment always.
We will send you an email and SMS when we confirm your order. You can also check your My Orders page. Click 'My Orders' to view your orders.
Currently, we don't allow to change address once the order is placed.
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page. Currently, all orders placed on www.mycoconutworld.com are delivered free.
Check with your neighbour / front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the 'CONTACT CUSTOMER CARE'.